topic Re: Piggy Bank roll over in Sky Mobile

Piggy Bank roll over

9Reggie4 — Thu, 20 Aug 2026 14:01:46 GMT

I have a glitch where by I have lost access to my data roll over. I'm just presented with the latest Iphones.
can you help please

Re: Piggy Bank roll over

63johnw — Thu, 20 Aug 2026 14:14:59 GMT

Hi @9Reggie4

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Piggy Bank roll over

Jason- — Thu, 20 Aug 2026 19:33:04 GMT

Hello @63johnw, thanks for making us aware of @9Reggie4's post. We'll send them an invite to chat and we can help with their Piggybank issue 👍🏻

Thanks, Jason