topic Re: Unable to swap mobile in Sky Mobile

Unable to swap mobile

Emily1307 — Wed, 19 Aug 2026 20:09:29 GMT

Keep getting an error message when trying to swap my phone.
spoke to sky over live chat and was told it's a big issue that's being investigated and that I could upgrade over chat but it still wouldn't let me. Can someone from sky actually help???

Re: Unable to swap mobile

caesarome — Wed, 19 Aug 2026 21:05:11 GMT

@Emily1307 wrote:

Can someone from sky actually help???

I'm sure they can so you will need to call them on 150 if your device has a Sky sim in it.

Re: Unable to swap mobile

Emily1307 — Thu, 20 Aug 2026 08:34:26 GMT

That's all well and good being sure but it didn't work. I also want to do it on the website so I can read all of the information for myself.

Re: Unable to swap mobile

PandJ2020 — Thu, 20 Aug 2026 08:38:14 GMT

@Emily1307 wrote:
That's all well and good being sure but it didn't work. I also want to do it on the website so I can read all of the information for myself.

Then the only option is to wait until Sky fixes the website.