topic Re: Unable to make calls in Sky Mobile

Unable to make calls

Stace2312 — Wed, 15 Jul 2026 19:15:22 GMT

I'm using an iPhone 16e with an eSIM , since maintenance yesterday which was meant to be fixed today at 6pm I haven't been able to make or receive any phone calls or texts, has anyone else had this problem and know how to get it fixed tonight ? I haven't young children and one with disabilities it's paramount I'm able to make calls if needed , thanks for reading and appreciate any input

Re: Unable to make calls

caesarome — Wed, 15 Jul 2026 19:19:48 GMT

@Stace2312

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Are you able to use wifi calling to make calls ?

Re: Unable to make calls

Jayne311 — Wed, 19 Aug 2026 12:12:59 GMT

I'm having same issues, it's been like it for nearly a week now

Re: Unable to make calls

Daniel0210 — Wed, 19 Aug 2026 12:15:24 GMT

@Jayne311

Have you tried the advice above from @caesarome ?

Re: Unable to make calls

Jayne311 — Wed, 19 Aug 2026 12:18:14 GMT

Yes , also spoke to sky on Monday who suggested turning on WiFi calling but that doesn't work. Apparently there is a mast problem. I tried when I was out shopping yesterday and still the same

Re: Unable to make calls

caesarome — Wed, 19 Aug 2026 12:20:56 GMT

If there is a mast issue updates should appear for you on the link I posted it previous post.