topic Re: Swopped mobile in Sky Mobile

Swopped mobile

Kirsty123window — Wed, 19 Aug 2026 10:05:23 GMT

I need help

Re: Swopped mobile

PandJ2020 — Wed, 19 Aug 2026 10:07:58 GMT

Go ahead and tell other customers what help you need...

Re: Swopped mobile

Kirsty123window — Wed, 19 Aug 2026 10:11:56 GMT

I did a mobile swop and sent my iPhone 13mini back on the 1st August. Sky saying they still haven't received it. I have proof my receipt that I sent it back

Re: Swopped mobile

PandJ2020 — Wed, 19 Aug 2026 10:30:15 GMT

If it's 'lost in the post' then you need to pursue the courier. Any compensation may not cover the value of the item though.

Re: Swopped mobile

caesarome — Wed, 19 Aug 2026 12:05:49 GMT

@Kirsty123window

Where does the tracking show that the phone is so has it arrived at the warehouse because if it has it can take a good few weeks to be inspected and your account to be updated.