topic Cannot activate my sim in Sky Mobile

Cannot activate my sim

EJolly — Wed, 19 Aug 2026 11:04:15 GMT

On trying to activate my sim, i first have to link it my Sky id. When trying to do this I get a message saying "Whoops There's been an error. Sorry, we are experiencing some technical difficulties, please try again later."

and cannot get any further

Re: Cannot activate my sim

caesarome — Wed, 19 Aug 2026 12:03:26 GMT

@EJolly

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Cannot activate my sim

N_chill — Wed, 19 Aug 2026 12:17:23 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.