https://helpforum.sky.com/t5/Sky-Mobile/Charges-for-damage/m-p/5349518#M302330 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3753502">@Cwmbowydd</a>&nbsp;</P> <P>We are customers here so you are not talking to Sky.</P> <P>&nbsp;</P> <P>If you didn't take any photos yourself before sending it off then you could ask Sky for proof of this damage to see what they say by way of a photo. If you are not happy either their response you can ask for it back and cancelling the swap or upgrade which will mean you continuing to pay off the phone as you were doing previously.</P> Wed, 19 Aug 2026 09:18:41 GMT caesarome 2026-08-19T09:18:41Z https://helpforum.sky.com/t5/Sky-Mobile/Charges-for-damage/m-p/5349517#M302329 <P>Ive just changed mobile phones but you have charged me an extra £42 for damage! As far as I was concerned there was no damage to my old phone</P> Wed, 19 Aug 2026 09:16:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charges-for-damage/m-p/5349517#M302329 Cwmbowydd 2026-08-19T09:16:19Z https://helpforum.sky.com/t5/Sky-Mobile/Charges-for-damage/m-p/5349518#M302330 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3753502">@Cwmbowydd</a>&nbsp;</P> <P>We are customers here so you are not talking to Sky.</P> <P>&nbsp;</P> <P>If you didn't take any photos yourself before sending it off then you could ask Sky for proof of this damage to see what they say by way of a photo. If you are not happy either their response you can ask for it back and cancelling the swap or upgrade which will mean you continuing to pay off the phone as you were doing previously.</P> Wed, 19 Aug 2026 09:18:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charges-for-damage/m-p/5349518#M302330 caesarome 2026-08-19T09:18:41Z