https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5348934#M302251 <P>This is interesting. I am also chasing this with Sky, as I carried out a phone swap early, because of this deal. I have tried to phone Sky to ask and they told me they didnt know about the deal!! So I uploaded them a photo I took of the offer page on theior website. Strangely, the agents phone disconnected, and they never called back. So I raised a complaint via email - they just advised me that the deal was for swapping to TV and Broadband.. They also asked if I 'beleived I was promised or have any documentatrion or communication confirming this..."</P><P>&nbsp;</P><P>So I have just sent them the photo again, which cleary states £300 extra for trading in will be added to your next bill if you are an existing Sky customer.</P><P>&nbsp;</P><P>Interestingly, today the offer seems to have dropped on the site to just £150... Really feels like Sky are trying to deceive and not actually fulfil the offer that convinced me and other customers to go ahead and trade in!!</P> Tue, 18 Aug 2026 13:03:18 GMT Iceyblast 2026-08-18T13:03:18Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5335913#M299229 £300 bill credit was ment to be added to my account for swapping phones how do I receive that Tue, 04 Aug 2026 15:53:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5335913#M299229 JMcguire 2026-08-04T15:53:14Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5335917#M299231 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4747027">@JMcguire</a>&nbsp;wrote:<BR />£300 bill credit was ment to be added to my account for swapping phones how do I receive that<HR /></BLOCKQUOTE><P>You may have to give a little more detail to assist you...&nbsp; I'm guessing the extra £300 trade in offer for Samsung?</P> Tue, 04 Aug 2026 16:08:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5335917#M299231 PandJ2020 2026-08-04T16:08:52Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5348934#M302251 <P>This is interesting. I am also chasing this with Sky, as I carried out a phone swap early, because of this deal. I have tried to phone Sky to ask and they told me they didnt know about the deal!! So I uploaded them a photo I took of the offer page on theior website. Strangely, the agents phone disconnected, and they never called back. So I raised a complaint via email - they just advised me that the deal was for swapping to TV and Broadband.. They also asked if I 'beleived I was promised or have any documentatrion or communication confirming this..."</P><P>&nbsp;</P><P>So I have just sent them the photo again, which cleary states £300 extra for trading in will be added to your next bill if you are an existing Sky customer.</P><P>&nbsp;</P><P>Interestingly, today the offer seems to have dropped on the site to just £150... Really feels like Sky are trying to deceive and not actually fulfil the offer that convinced me and other customers to go ahead and trade in!!</P> Tue, 18 Aug 2026 13:03:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5348934#M302251 Iceyblast 2026-08-18T13:03:18Z