https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5348822#M302234 <P>I have ordered a phone for my mum on my sky contract and have asked for an e-sim. I don't know how to set ir up. In my app I can't find the order of the phone as it is saying no recent orders. I don't know why this is happening and need help.&nbsp;</P> Tue, 18 Aug 2026 10:59:10 GMT Tamaraclark2004 2026-08-18T10:59:10Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5348822#M302234 <P>I have ordered a phone for my mum on my sky contract and have asked for an e-sim. I don't know how to set ir up. In my app I can't find the order of the phone as it is saying no recent orders. I don't know why this is happening and need help.&nbsp;</P> Tue, 18 Aug 2026 10:59:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5348822#M302234 Tamaraclark2004 2026-08-18T10:59:10Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5348910#M302246 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4706103">@Tamaraclark2004</a>&nbsp;</P> <P>The latest on your order should be found here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/ordertracking" target="_blank">https://www.sky.com/ordertracking</A></P> <P>&nbsp;</P> <P>When it is due you will get an email or text from DPD with a one hour delivery slot.</P> <P>&nbsp;</P> <P>This link d sins how to activate the ESIM:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install" target="_blank">https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install</A></SPAN></P> Tue, 18 Aug 2026 12:35:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone/m-p/5348910#M302246 caesarome 2026-08-18T12:35:20Z