https://helpforum.sky.com/t5/Sky-Mobile/Not-received-new-mobile/m-p/5348323#M302148 <P>I did not receive my new mobile on delivery date. &nbsp;Dpd did not deliver on set date and then I paid for special next day delivery and still did not receive it. &nbsp;It kept saying it was at the dpd depot but then they didn't know where it was. &nbsp;It has now been nearly 12 days since it was supposed to be delivered and I have called Sky and dpd repeatedly - they kept saying they were going to change the delivery date or look into it but it never arrived. &nbsp;Today both companies tell me dpd has returned it back to Sky. &nbsp;I do not understand why this would have happened as I have been in touched with both companies regularly and almost daily. &nbsp;Anyone else experienced this issue?&nbsp;</P> Mon, 17 Aug 2026 18:31:26 GMT LINL8 2026-08-17T18:31:26Z https://helpforum.sky.com/t5/Sky-Mobile/Not-received-new-mobile/m-p/5348323#M302148 <P>I did not receive my new mobile on delivery date. &nbsp;Dpd did not deliver on set date and then I paid for special next day delivery and still did not receive it. &nbsp;It kept saying it was at the dpd depot but then they didn't know where it was. &nbsp;It has now been nearly 12 days since it was supposed to be delivered and I have called Sky and dpd repeatedly - they kept saying they were going to change the delivery date or look into it but it never arrived. &nbsp;Today both companies tell me dpd has returned it back to Sky. &nbsp;I do not understand why this would have happened as I have been in touched with both companies regularly and almost daily. &nbsp;Anyone else experienced this issue?&nbsp;</P> Mon, 17 Aug 2026 18:31:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Not-received-new-mobile/m-p/5348323#M302148 LINL8 2026-08-17T18:31:26Z https://helpforum.sky.com/t5/Sky-Mobile/Not-received-new-mobile/m-p/5348335#M302149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3198206">@LINL8</a>&nbsp;</P> <P>If Sky told you today that it is on it's way back to them did you ask why this has happened as usually one reason would be if you have failed&nbsp;the second&nbsp;deeper credit check that takes place so when you speak to them again ask them if this is the reason why.</P> Mon, 17 Aug 2026 18:39:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Not-received-new-mobile/m-p/5348335#M302149 caesarome 2026-08-17T18:39:43Z