https://helpforum.sky.com/t5/Sky-Mobile/Knocked-back/m-p/5348121#M302113 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3223435">@Barbara+davies</a>&nbsp;<BR />From your thread title it appears possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this <STRONG>could </STRONG>further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Also perhaps check that Sky have the correct spelling of your name.<BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.</P> Mon, 17 Aug 2026 14:59:50 GMT Daniel0210 2026-08-17T14:59:50Z https://helpforum.sky.com/t5/Sky-Mobile/Knocked-back/m-p/5348115#M302109 I just whant a new mobile Mon, 17 Aug 2026 14:57:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Knocked-back/m-p/5348115#M302109 Barbara+davies 2026-08-17T14:57:41Z https://helpforum.sky.com/t5/Sky-Mobile/Knocked-back/m-p/5348121#M302113 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3223435">@Barbara+davies</a>&nbsp;<BR />From your thread title it appears possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this <STRONG>could </STRONG>further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Also perhaps check that Sky have the correct spelling of your name.<BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.</P> Mon, 17 Aug 2026 14:59:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Knocked-back/m-p/5348121#M302113 Daniel0210 2026-08-17T14:59:50Z