topic Poor Mobile Data Connection in Sky Mobile

Poor Mobile Data Connection

SB7406 — Mon, 17 Aug 2026 14:49:41 GMT

Poor connection when out and about in UK and Europe, 2 bars showing and cannot connect!

Re: Poor Mobile Data Connection

Brill+Gill — Tue, 18 Aug 2026 08:03:18 GMT

Hi @SB7406, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Poor Mobile Data Connection

twilight+princess — Tue, 18 Aug 2026 14:06:36 GMT

Can you try the sim in another phone 7/or try another sim in the current phone? This may rule out a phone or sim problem.
Have you tried resetting the general network settings on the phone &/or downloading the correct network settings from your mobile account?