topic Re: Piggybank in Sky Mobile

Piggybank

GA24 — Sun, 16 Aug 2026 10:05:44 GMT

My piggy bank has gone from my app so I cannot transfer data to my families phones.

Re: Piggybank

caesarome — Sun, 16 Aug 2026 10:59:28 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Piggybank

LJB-C — Sun, 16 Aug 2026 14:52:05 GMT

Hello @caesarome and @GA24 👋 Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Piggybank

Sivasankarisat — Sun, 16 Aug 2026 16:21:17 GMT

I can swap the other account data

Re: Piggybank

caesarome — Sun, 16 Aug 2026 16:24:32 GMT

Sorry @Sivasankarisat but you post isn't very clear as to what your issue is ?