topic Re: Two-step verification code not working in Sky Mobile

Two-step verification code not working

shopping — Sat, 15 Aug 2026 14:50:59 GMT

Still not getting any code being text from Sky to be able to get into my emails - how much longer will this take to be fixed? Can this not be removed manually as I need to get into my emails as important.

Re: Two-step verification code not working

caesarome — Sat, 15 Aug 2026 15:07:34 GMT

@shopping

A few things to try:

Check your phone isn't blocking unknown numbers. Go to Settings > Messages > Unknown & Spam > Filter Unknown Senders > Turn off.

If you use message filters on iPhone, make sure all messages are visible. Go to iMessage > Filters > Change to All Messages.

Turn off any VPNs.

Check the spam folder of your messaging app for these texts.

Re: Two-step verification code not working

shopping — Sat, 15 Aug 2026 17:33:41 GMT

No unfortunately don't work. It's a problem your end since the issues on Thurs. which is when I last received mail. Everything back in but it's the code from yourself not getting through. Can't you disable manually your end. I have logged a complaint ticket with you

Re: Two-step verification code not working

63johnw — Sat, 15 Aug 2026 17:37:49 GMT

Hi @shopping this isn't sky CS here, you are chatting with fellow customers.

Re: Two-step verification code not working

caesarome — Sat, 15 Aug 2026 18:20:59 GMT

@shopping

" not a Sky employee"

Pretty clear that I do not work for Sky so this is nothing at my end.

Can you not access your email account via an app instead of logging into the Sky website ?