topic Re: Trying to order new esim in Sky Mobile

Trying to order new esim

exc10 — Fri, 14 Aug 2026 21:00:24 GMT

It is a stupid system sky have, I lost my phone and trying to ordewr a new esim. They are asking fr verification code online, but that code is being sent to the esim for the device i lost.

How stupid is that, they have email address but are so locked into the phone number they do not see the flaw in their system, how do you verify when you do not have the sim card. how do you call if you do not have another phone number to use. And if their customer service is closed you have to wait all night and find and phone to use.

Re: Trying to order new esim

63johnw — Sat, 15 Aug 2026 06:07:28 GMT

Hi @exc10

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Trying to order new esim

Brill+Gill — Sat, 15 Aug 2026 09:17:33 GMT

Thanks for escalating this @63johnw. We’ve sent @exc10 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.