https://helpforum.sky.com/t5/Sky-Mobile/Handset-contract-ended/m-p/5345210#M301714 <P>I received a email telling me that my iphone 12 was paid off so i went ahead and upgraded. However my bill is showing that it still has £91 remaining. I would not have upgraded if i knew this information&nbsp;</P> Fri, 14 Aug 2026 18:08:38 GMT Sharon1990 2026-08-14T18:08:38Z https://helpforum.sky.com/t5/Sky-Mobile/Handset-contract-ended/m-p/5345210#M301714 <P>I received a email telling me that my iphone 12 was paid off so i went ahead and upgraded. However my bill is showing that it still has £91 remaining. I would not have upgraded if i knew this information&nbsp;</P> Fri, 14 Aug 2026 18:08:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Handset-contract-ended/m-p/5345210#M301714 Sharon1990 2026-08-14T18:08:38Z https://helpforum.sky.com/t5/Sky-Mobile/Handset-contract-ended/m-p/5345229#M301715 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4756941">@Sharon1990</a>&nbsp;</P> <P>If your iphone 12 had been paid off then you would have been unable to upgrade it as you can only do this when you are still paying for it. When you placed the upgrade order I would have thought that it will have&nbsp;showed you that you still had an amount to pay off against it.&nbsp;</P> Fri, 14 Aug 2026 18:19:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Handset-contract-ended/m-p/5345229#M301715 caesarome 2026-08-14T18:19:06Z