topic Re: Mobile phone issues Fri 14th August 2026 in Sky Mobile

Mobile phone issues Fri 14th August 2026

Calw — Fri, 14 Aug 2026 08:18:24 GMT

Anyone else's Sly Mobile still not working from yesterday despite being up to date with bills?

Re: Mobile phone issues Fri 14th August 2026

Mark39 — Fri, 14 Aug 2026 08:25:39 GMT

@Calw see Sky's latest advice below:

"You can now make and receive calls and use mobile data as normal. Thank you for your patience while we fixed this — we're sorry for any inconvenience. If you're still having issues, please turn your handset off and on to restore full service"

Re: Mobile phone issues Fri 14th August 2026

Raeesah+faroukj — Fri, 14 Aug 2026 08:37:07 GMT

Hi, I’m having an issue with my original Sky Mobile SIM. It was working perfectly until the Sky outage yesterday, and since then it won’t connect to the network.

I’ve tested the SIM in both my Samsung Galaxy S26 (my current phone) and my Samsung Galaxy S22 (my previous phone), and it doesn’t register on either phone. It shows that the SIM doesn’t allow a connection to the network.

I have a new sim Which a got with my new phone so when that new sim is working in both phones.

The issue is with my original sim and im getting frustrated.

Re: Mobile phone issues Fri 14th August 2026

Lynn145 — Fri, 14 Aug 2026 09:16:59 GMT

I cannot receive calls or access text messages from outside my contact list it says I need permission from parent or guardian???

Re: Mobile phone issues Fri 14th August 2026

Ejmummy — Fri, 14 Aug 2026 09:25:15 GMT

Mine still won't work says cannot connect the call, something about a spend cap, but bill is paid 🤦🏽‍♀️

Re: Mobile phone issues Fri 14th August 2026

caesarome — Fri, 14 Aug 2026 09:26:53 GMT

@Ejmummy

Unless you are abroad you shouldn't need a spend cap so have you tried rebooting it ?

Re: Mobile phone issues Fri 14th August 2026

Ejmummy — Fri, 14 Aug 2026 09:30:47 GMT

Yes, tried taking out the sim tried rebooting the phone several times tried resending network settings. Nothing working as of yet

Re: Mobile phone issues Fri 14th August 2026

SH161 — Fri, 14 Aug 2026 09:32:12 GMT

Mine still isn't working and I've restarted the phone as advised!

Re: Mobile phone issues Fri 14th August 2026

Calw — Fri, 14 Aug 2026 10:48:56 GMT

Mine has only just come back on didnt work when restarting first time so might be worth anyone still waiting on the fault from yesterday to retry now. If not dont know.

Re: Mobile phone issues Fri 14th August 2026

PaulyD13 — Fri, 14 Aug 2026 11:10:05 GMT

Not true still no signal

Re: Mobile phone issues Fri 14th August 2026

DanBickle — Fri, 14 Aug 2026 11:47:43 GMT

I've really fed up now I want to receive calls and and out calls back this is my 4th sim card and I am so angry

Re: Mobile phone issues Fri 14th August 2026

PaulyD13 — Fri, 14 Aug 2026 12:14:32 GMT

I have 1 bar now so all is not lost.

Re: Mobile phone issues Fri 14th August 2026

PaulyD13 — Fri, 14 Aug 2026 12:18:51 GMT

Tell a lie it's gone again

Re: Mobile phone issues Fri 14th August 2026

L3R — Fri, 14 Aug 2026 13:15:59 GMT

Mine still isn't working either. Tried all the fixes and spent way too much time on sky chat trying to sort it.

Re: Mobile phone issues Fri 14th August 2026

Ria2590 — Fri, 14 Aug 2026 13:20:17 GMT

Yes I am ME9 and still hardly any signal, can't even have conversation without cutting out

Re: Mobile phone issues Fri 14th August 2026

annemcmahon — Fri, 14 Aug 2026 13:26:11 GMT

My mobile phone was fine yesterday but not today I can't get or make calls today

Re: Mobile phone issues Fri 14th August 2026

Nancy3 — Fri, 14 Aug 2026 22:49:06 GMT

My phone was fine yesterday but not able to make or receive calks today or texts. Whats going on?

Re: Mobile phone issues Fri 14th August 2026

Skinnyfella — Fri, 14 Aug 2026 23:45:26 GMT

Sky are the worst for keeping customers up to date with issues. This is the probably the last straw for me. Been with sky for 30 years, got TV and 6 phones. I only keep phones because of rolling data. Need to find a new mobile provider asap.