topic Re: Tablet scams in Sky Mobile

Tablet scams

Gnp3 — Sun, 05 Apr 2026 10:17:43 GMT

I got a call from Sky? I thought it was a courtesy call! Itled to me getting adiscount and a free tablet? Is this true.is it from SKY?

Re: Tablet scams

GD1 — Sun, 05 Apr 2026 10:44:35 GMT

@Gnp3 wrote:

I got a call from Sky? I thought it was a courtesy call! Itled to me getting adiscount and a free tablet? Is this true.is it from SKY?

No, it's a scam Sky woul never give away such a high value item and give such a huige discount on subscriptions, did you give out any info?

Scammers are trying gain access to your Sky account to order mobile devices which will vbe delivered then out of the blue you'll get a call to say it's the wrong item and a courier willc ollect it, it will never be returned to Sky but intead the scammers will have the device leaving you to pay for the item ordered on your account

Please see guidance here https://www.sky.com/help/articles/account-takeover

Re: Tablet scams

Daniel0210 — Sun, 05 Apr 2026 10:46:23 GMT

@Gnp3

Scammers try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you. Hopefully you hung up before divulging anything.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

Re: Tablet scams

twilight+princess — Sun, 05 Apr 2026 10:57:09 GMT

Yes it's a scam, if you gave them PII like email address & account number then they may have access to your account, you should change the password immediately & turn on 2 factor authentication (remembering to save the recovery code shown).

Re: Tablet scams

Gnp3 — Sun, 05 Apr 2026 11:40:08 GMT

Does this happen often, has it happened to you?

Re: Tablet scams

Daniel0210 — Sun, 05 Apr 2026 11:44:04 GMT

@Gnp3 wrote:

Does this happen often,

@Gnp3

I don't know what proportion of the customers who have been contacted in this way actually post it on here but we see similar posts quite often.

Re: Tablet scams

twilight+princess — Sun, 05 Apr 2026 11:50:56 GMT

I regularly receive calls claiming to be from Sky or my 'mobile provider' offering discounts &/or free devices, I know it's a scam as no company would offer high cost devices for free unless taken with a contract & they certainly would'nt offer a 40% discount.

Re: Tablet scams

Michael360 — Wed, 05 Aug 2026 13:32:14 GMT

I've gotten the same

Re: Tablet scams

Son-+Jayne — Fri, 14 Aug 2026 06:54:27 GMT

I got scammed recently, pretending they were from sky offering me an Apple Watch and 5GB SIM card but what came was an Apple MacBook Pro 16, which they've now added to my account even though I've returned it with the details they provided. They said they haven't received it when I have proof of return picture and tracking reciept, it's been passed to the frauds team but I'm still having to pay for an item that I don't have if I don't they cut mine and my daughters phones off. I won't be renewing my contract after 5 years of being a loyal customer. Just wanted to share to warn others if they say there from sky don't believe them.

Re: Tablet scams

PandJ2020 — Fri, 14 Aug 2026 07:01:30 GMT

@Son-+Jayne wrote:
I've returned it with the details they provided.

Yup, you 'returned it' to the scammers and not Sky... that is the scam. They have the item 'you' ordered but you have the bill.

Re: Tablet scams

Daniel0210 — Fri, 14 Aug 2026 07:04:19 GMT

@Son-+Jayne wrote:

which they've now added to my account even though I've returned it with the details they provided.

@Son-+Jayne

'They' being the scammers if I'm reading the post correctly.