https://helpforum.sky.com/t5/Sky-Mobile/Charged-twice/m-p/5341656#M300072 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4627946">@Caitzz</a>&nbsp;</P><P>&nbsp;</P><P>To try and get you some help I have escalated your post to the Sky Community Messaging Team.<BR /><BR />Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.<BR /><BR />This link explains what happens.<BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Wed, 12 Aug 2026 08:43:12 GMT 63johnw 2026-08-12T08:43:12Z https://helpforum.sky.com/t5/Sky-Mobile/Charged-twice/m-p/5341559#M300065 <P>I've got twice my sky mobile though and it says I have credit because I would like a refund for one</P> Wed, 12 Aug 2026 07:27:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charged-twice/m-p/5341559#M300065 Caitzz 2026-08-12T07:27:06Z https://helpforum.sky.com/t5/Sky-Mobile/Charged-twice/m-p/5341656#M300072 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4627946">@Caitzz</a>&nbsp;</P><P>&nbsp;</P><P>To try and get you some help I have escalated your post to the Sky Community Messaging Team.<BR /><BR />Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.<BR /><BR />This link explains what happens.<BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Wed, 12 Aug 2026 08:43:12 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charged-twice/m-p/5341656#M300072 63johnw 2026-08-12T08:43:12Z https://helpforum.sky.com/t5/Sky-Mobile/Charged-twice/m-p/5341707#M300081 <P>Thanks for escalating this <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/134969">@63johnw</a></SPAN>. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4627946">@Caitzz</a></SPAN> an invite to chat.<BR /><BR />Please be aware conversations automatically close if there is no response within 48 hours.</P> Wed, 12 Aug 2026 09:16:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Charged-twice/m-p/5341707#M300081 Brill+Gill 2026-08-12T09:16:30Z