topic No mobile service in Sky Mobile

No mobile service

L3R — Wed, 12 Aug 2026 07:12:51 GMT

There's been no mobile service in Falkirk for 24 hours now. Why and when will it be fixed?

Re: No mobile service

PandJ2020 — Wed, 12 Aug 2026 07:45:05 GMT

@L3R wrote:
There's been no mobile service in Falkirk for 24 hours now. Why and when will it be fixed?

Some issues reported in that general area. Check your exact location here: Service status (Sky Mobile) | Sky Help | Sky.com | Sky Help | Sky.com

No mobile signal

L3R — Thu, 13 Aug 2026 07:30:38 GMT

This is day three of no mobile signal in Falkirk Scotland. Absolutely ridiculous! Anyone else?

Still No Mobile Signal

L3R — Fri, 14 Aug 2026 12:59:53 GMT

Received a message on the Sky App that Sky is now back online. Wrong! Still no signal and yes, I have turned my phone off and on. Plus I can't use the app, it won't load and keeps buffering. This is now five days without mobile and data. I have spent a ridiculous amount of time trying to resolve this through Sky chat which also wouldn't give me access for a period of time. Complete incompetence.

Re: Still No Mobile Signal

caesarome — Fri, 14 Aug 2026 13:02:04 GMT

@L3R

If you ha e had no signal for five days then it started before yesterdays 5 hour outage so if you are using a SIM card have you tried it in another phone ?

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: No mobile signal

L3R — Sun, 16 Aug 2026 09:14:12 GMT

I have the same situation. No signal all week. All I get from Sky reps is generic response "We're working to fix the problem" or "There is work being done on a mast" with no idea of when it will be completed. Sky won't release you from your contract w/o penalty even though they aren't fulfilling their obligations in the contract.

Re: No mobile signal

PandJ2020 — Sun, 16 Aug 2026 09:52:31 GMT

@L3R wrote:
Sky won't release you from your contract w/o penalty even though they aren't fulfilling their obligations in the contract.

They will. You've read what the contract says?

Bear in mind other providers may have the same issue if they are using the same mast.

Re: No mobile service

eileen8000 — Sun, 16 Aug 2026 10:47:45 GMT

Same. No service since Friday, 7 August.

Re: Still No Mobile Signal

caesarome — Sun, 16 Aug 2026 11:01:58 GMT

@eileen8000

@caesarome wrote:

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile