topic Re: Cannot activate sim in Sky Mobile

Cannot activate sim

Gilbert41013 — Tue, 11 Aug 2026 08:06:49 GMT

when i try to activate my sim online

it shows the following

This page is restricted

Sorry, you cannot view this page because you are not the account holder. Please contact the account holder to activate this SIM.

Re: Cannot activate sim

63johnw — Tue, 11 Aug 2026 08:20:03 GMT

Hi @Gilbert41013

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Cannot activate sim

Brill+Gill — Tue, 11 Aug 2026 08:28:33 GMT

Thanks for escalating this @63johnw. We’ve sent @Gilbert41013 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Cannot activate sim

walesrob — Tue, 11 Aug 2026 10:44:52 GMT

Same problem here.

Re: Cannot activate sim

Brill+Gill — Tue, 11 Aug 2026 10:46:58 GMT

Hi @walesrob, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Cannot activate sim

AileenSaunders — Tue, 11 Aug 2026 15:13:26 GMT

I have the exact same problem however I am a new customer so I do have a cooling off period for the contract. I am signed into account and I have spent ages today trying to fix this. What a terrible start! Being new to SKY I have to go to other customers cause the ai chat the chat box and the ai phone line can't help

Re: Cannot activate sim

Brill+Gill — Tue, 11 Aug 2026 15:25:53 GMT

Hi @AileenSaunders, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141