topic Re: unable to activate Esim in Sky Mobile

unable to activate Esim

Venusrabori — Sun, 29 Mar 2026 10:34:38 GMT

I bought samsung s26moble for my son with e sim , we are not able to activate it , it says the activation code is invalide , the same error appears for barcode . I want to apply for physical simcard

Re: unable to activate Esim

caesarome — Sun, 29 Mar 2026 11:04:47 GMT

@Venusrabori

You can order a physical sim card here:

https://www.sky.com/shop/mobile/plans

Re: unable to activate Esim

63johnw — Sun, 29 Mar 2026 11:04:51 GMT

Hi @Venusrabori

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: unable to activate Esim

Venusrabori — Sun, 29 Mar 2026 11:15:58 GMT

Thank you so much ,I went through the link you kindly share , It says :Sorry but we are having technical difficulties!

Re: unable to activate Esim

KARAN4 — Mon, 29 Jun 2026 16:26:25 GMT

Yesterday I got my new phone 17 pro but I can't activate my e sim at the same time iam using another SIM card I need swap my number to sky

Re: unable to activate Esim

T4pot — Tue, 11 Aug 2026 13:17:46 GMT

Can i not use another e-sim?