topic Problems activating new SIM card in Sky Mobile

Problems activating new SIM card

jnscoelho — Tue, 11 Aug 2026 10:44:51 GMT

I ordered a new SIM card from Sky about a week ago. Got it in the mail on 7th August and I've been trying to activate it since, without success.
I've tried 3 different devices (computers and phone) and 3 different browsers (Chrome, Edge, Firefox), cleaning cookies and history, nothing works.
Every time I click on "Activate SIM" on the Mobile product settings page, I'm redirected to a page where I get an error message saying

jnscoelho_0-1786444932184.png

It would be nice to be able to use the service that I've ordered...

Re: Problems activating new SIM card

caesarome — Tue, 11 Aug 2026 12:31:07 GMT

@jnscoelho

To get you some help with this error message have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Problems activating new SIM card

Brill+Gill — Tue, 11 Aug 2026 13:20:39 GMT

Thanks for escalating this @caesarome. We’ve sent @jnscoelho an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.