topic Re: Mobile order in Sky Mobile

Mobile order

Magsalice — Mon, 10 Aug 2026 13:53:41 GMT

Yesterday, I ordered a phone. I signed the contracts etc and got an email confrorming my phobe insurance and initial payment was taken, however, I can't see information about my order anywhere. Nothing on MySky account, no messages or emails.

Re: Mobile order

Daniel0210 — Mon, 10 Aug 2026 13:55:34 GMT

@Magsalice
As fellow customers we have no insight into stock levels or delivery timescales.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

Re: Mobile order

caesarome — Mon, 10 Aug 2026 15:14:28 GMT

@Magsalice

If you still can't track your order tomorrow you might want to call Sky so that can both check the status of it for you and to confirm your account number so you can setup an online account.