topic Re: Order a replacement sim/esim in Sky Mobile

Order a replacement sim/esim

Connor12344 — Mon, 10 Aug 2026 08:13:27 GMT

I keep trying on line to either convert a sim to an eSIM or replace it with a like for like but when I choose either it just says I am not the account holder.

Re: Order a replacement sim/esim

caesarome — Mon, 10 Aug 2026 09:09:09 GMT

@Connor12344

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Order a replacement sim/esim

N_chill — Mon, 10 Aug 2026 13:17:16 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.