topic Re: Order Esim in Sky Mobile

Order Esim

Steven+N — Fri, 07 Aug 2026 11:45:33 GMT

Every time I try to order an Esim for a S24 + it tells me you are not the account holder....when I am? Is here issues with the digital journey to move from Sim to Esim?

Re: Order Esim

SuperMatt — Sat, 08 Aug 2026 08:31:37 GMT

Morning, @Steven+N. I'll send you an invite to a private chat shortly and we can help get you chatting with our teams about ordering an eSIM.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Order Esim

ste114 — Mon, 10 Aug 2026 07:52:18 GMT

Thanks SuperMatt, however I can't open the message "

Sorry, you don't have access to this page

The item you are trying to access is not available.

Re: Order Esim

caesarome — Mon, 10 Aug 2026 09:11:18 GMT

@ste114

Are you seeing that message when using the chat bubble that should be at the bottom of this page ?