topic Re: Unable to activate new Sim card in Sky Mobile

Unable to activate new Sim card

Shlok6 — Sun, 09 Aug 2026 12:42:18 GMT

Hi,

I am unable to activate SIM card for my 11 year old son. I am getting a message saying " you are not the account holder"

The SIM number 8944421711236091330

Please can you assist me to activate the Sim? It needs to be done ASAP as he will be staying in the house on his own tomorrow..

Kind regards,

Veena

Re: Unable to activate new Sim card

caesarome — Sun, 09 Aug 2026 12:52:25 GMT

@Shlok6

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Unable to activate new Sim card

Jason- — Sun, 09 Aug 2026 13:21:26 GMT

Hello @caesarome, thanks for making us aware of @Shlok6's post. I'll send them an invite now to chat and we can help activate their new SIM.

Thanks, Jason-

Re: Unable to activate new Sim card

Shlok6 — Sun, 09 Aug 2026 15:42:26 GMT

No one has reached out to me as yet

Re: Unable to activate new Sim card

63johnw — Sun, 09 Aug 2026 15:44:21 GMT

@Shlok6 There should be a coloured speech bubble in the corner of this page.

Re: Unable to activate new Sim card

Shlok6 — Sun, 09 Aug 2026 15:46:10 GMT

I have used the speech bubble but no answers from any one for last 2 hours

Re: Unable to activate new Sim card

caesarome — Sun, 09 Aug 2026 15:47:22 GMT

@Shlok6

That is why I said this isn't a live chat so you need to give them time.

Re: Unable to activate new Sim card

Jason- — Sun, 09 Aug 2026 15:52:48 GMT

Hey @Shlok6, we have received your message and one of our Community team will be in touch with you shortly to assist further 👍🏻

Thanks, Jason=

Re: Unable to activate new Sim card

Shlok6 — Mon, 10 Aug 2026 16:07:47 GMT

Why can I not see the speech bubble anymore

where can I view the chats