topic Mobile phone condition checker in Sky Mobile

Mobile phone condition checker

DYJR — Sun, 09 Aug 2026 14:14:03 GMT

I have opened the link for my mobile

phone condition checker. However it is not accepting my SW number or my postcode so can't get in to start the process? Can I just send it back?

Re: Mobile phone condition checker

caesarome — Sun, 09 Aug 2026 15:02:18 GMT

@DYJR

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile phone condition checker

Jason- — Sun, 09 Aug 2026 15:51:40 GMT

Hello @caesarome, thanks for making us aware of @DYJR's post. We'll send them an invite to chat now 👍🏻

Thanks, Jason-