topic Re: Want to order new sim replacement in Sky Mobile

Want to order new sim replacement

Tamanna3 — Sat, 08 Aug 2026 10:28:53 GMT

My sim card got damaged can i get a new one please

Re: Want to order new sim replacement

Daniel0210 — Sat, 08 Aug 2026 10:32:47 GMT

@Tamanna3
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers with additional help from Superusers like myself.

Can you confirm you need a replacement sim with the same number?

Are you the Sky Mobile account holder and do you still have access to the primary mobile phone number?

If you are we may be able to get you some help via the Community Messaging Team on here.

Let us know if you wish to try that after confirming the above otherwise you'll need to call Sky.

Re: Want to order new sim replacement

Chelsea+Momin — Sun, 09 Aug 2026 12:53:40 GMT

I need to order a replacement SIM too how do I go about it?

Re: Want to order new sim replacement

caesarome — Sun, 09 Aug 2026 13:02:57 GMT

@Chelsea+Momin

You have two choices, you can either call Sky or as per the post above from @Daniel0210 if you can conform you are the account holder we can ask Sky's messaging team to send you a private message via here about this to the chouce is yours ?

Re: Want to order new sim replacement

Tamanna3 — Sun, 09 Aug 2026 13:04:44 GMT

Yes,my sim is broken i want new

Re: Want to order new sim replacement

Daniel0210 — Sun, 09 Aug 2026 13:20:16 GMT

@Tamanna3
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Want to order new sim replacement

Jason- — Sun, 09 Aug 2026 14:26:25 GMT

Hello @Daniel0210, thanks for making us aware of @Tamanna3's post. We'll drop them an invite to chat and help with their replacement SIM request 😊

Thanks, Jason-