topic eSIM upgrade for new iPhone in Sky Mobile

eSIM upgrade for new iPhone

Julia09 — Sat, 08 Aug 2026 22:45:17 GMT

I have received my new iPhone, I wish to upgrade to an eSIM but it says I need the account holder to do this, but I am the account holder! It's very frustrating!

Re: eSIM upgrade for new iPhone

63johnw — Sun, 09 Aug 2026 05:59:48 GMT

Hi @Julia09

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: eSIM upgrade for new iPhone

Jason- — Sun, 09 Aug 2026 08:15:11 GMT

Good Morning @63johnw, thanks for making us aware of @Julia09's post. We'll send them an invite now to chat and help with their eSIM issue 👍🏻

Thanks, Jason-