topic Re: New sim card in Sky Mobile

New sim card

GH62 — Fri, 07 Aug 2026 08:19:44 GMT

I have had a sky sim card for a long time now VIP member, I have just change to the 1GB for £1 deal I received the sim card yesterday which I have activated but when I go on to the sky app it is still saying activate this sim and showing my previous sim plan and the next bill is still showing the cost for my previous sim card. I cannot get through to sky at all they constanlty hang up

Thank you

Regards Gail

Re: New sim card

PandJ2020 — Fri, 07 Aug 2026 08:30:14 GMT

The offer is for additional dataplans with new phone numbers.

You cannot apply the offer to an existing plan.

Re: New sim card

GH62 — Fri, 07 Aug 2026 08:39:25 GMT

They did not explain this when I spoke to them I did ask if this will replace my exsisting plan and they said yes and my previous sim does not work anymore.

Regards Gail

Re: New sim card

PandJ2020 — Fri, 07 Aug 2026 08:41:11 GMT

@GH62 wrote:
They did not explain this when I spoke to them I did ask if this will replace my exsisting plan and they said yes and my previous sim does not work anymore.

In that case you need to call them and argue that case...

(If you activated your new SIM as a replacement for the existing one then the old one will stop working)

Re: New sim card

GH62 — Fri, 07 Aug 2026 08:50:18 GMT

I have been trying all morning to phone but it hangs up on me everytime

Thank you

Re: New sim card

caesarome — Fri, 07 Aug 2026 09:00:12 GMT

If it hangs up after speaking to the bot try saying nothing to see if that gets you through to someone.