https://helpforum.sky.com/t5/Sky-Mobile/DECLINE-OF-MOBILE-PHONE-CONTRACT/m-p/5337360#M299433 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748459">@SALLYANNE5</a>&nbsp;<BR />You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of <STRONG>Sky customers helping other Sky customers </STRONG>with additional help from Superusers like myself. <BR /><BR />It’s possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this <STRONG>could </STRONG>further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Also perhaps check that Sky have the correct spelling of your name.<BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.<BR /><BR /></P> Thu, 06 Aug 2026 09:47:02 GMT Daniel0210 2026-08-06T09:47:02Z https://helpforum.sky.com/t5/Sky-Mobile/DECLINE-OF-MOBILE-PHONE-CONTRACT/m-p/5337357#M299432 <P>WE ARE LONG STANDING CUSTOMERS OF SKY, APPLIED FOR MOBILE PHONE, AND HAVE BEEN DECLINED , WHY? OUR CREDIT IS VERY GOOD SHOULD BE NO REASON, PLEASE ADVISE</P> Thu, 06 Aug 2026 09:42:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/DECLINE-OF-MOBILE-PHONE-CONTRACT/m-p/5337357#M299432 SALLYANNE5 2026-08-06T09:42:36Z https://helpforum.sky.com/t5/Sky-Mobile/DECLINE-OF-MOBILE-PHONE-CONTRACT/m-p/5337360#M299433 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748459">@SALLYANNE5</a>&nbsp;<BR />You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of <STRONG>Sky customers helping other Sky customers </STRONG>with additional help from Superusers like myself. <BR /><BR />It’s possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this <STRONG>could </STRONG>further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Also perhaps check that Sky have the correct spelling of your name.<BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.<BR /><BR /></P> Thu, 06 Aug 2026 09:47:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/DECLINE-OF-MOBILE-PHONE-CONTRACT/m-p/5337360#M299433 Daniel0210 2026-08-06T09:47:02Z