topic Re: Double bill payment in Sky Mobile

Double bill payment

Loulou90-- — Wed, 05 Aug 2026 21:33:39 GMT

I manually paid my bill, 2 days later the direct debit went out, i am now in credit by £99. Will sky automatically send this back as I have mistakenly paid twice?

Re: Double bill payment

caesarome — Wed, 05 Aug 2026 21:43:29 GMT

@Loulou90-- wrote:
Will sky automatically send this back as I have mistakenly paid twice?

It should be used to pay your next available bill or if you want it refunded then reply to me post as we can arrange someone from Sky's messaging team to contact you via a private message here tomorrow about this.

Going forward manual payments are not needed.

Re: Double bill payment

Loulou90-- — Wed, 05 Aug 2026 21:50:41 GMT

Yes please. Yes sorry it was my error. I thought I'd missed the payment, so made it manually but got confused with my WiFi bill 🫣 my mistake but I would like it refunded if possible. I won't make manual payments in future. Thank you for the speedy reply.

Re: Double bill payment

caesarome — Wed, 05 Aug 2026 21:53:11 GMT

@Loulou90--

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.