I cant make or receive calls

Tkjames96 — Wed, 05 Aug 2026 14:35:46 GMT

I havent been able to make or receive calls for the last 2 days. Ive tried to speak to an advisor about this but i need to call ... which i cant do

Re: I cant make or receive calls

Daniel0210 — Wed, 05 Aug 2026 14:37:39 GMT

@Tkjames96

Does any relevant information show on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. In case you aren't aware Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party

Re: I cant make or receive calls

Tkjames96 — Wed, 05 Aug 2026 14:39:48 GMT

Showing as no issues in my area

Re: I cant make or receive calls

Daniel0210 — Wed, 05 Aug 2026 14:49:45 GMT

@Tkjames96

Have you tried rebooting the device? When you contact Sky they may suggest sending a replacement SIM card in case yours has developed a fault.

These are the current methods available for contacting Sky. Depending on the reason for making contact some will be more appropriate than others.

🟣📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you’re a Sky Broadband customer. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🔹Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

Re: I cant make or receive calls

Johnnybell — Wed, 05 Aug 2026 16:17:14 GMT

I've got exactly the same issue, Sky have so far been absolutely no help at all.

topic Re: I cant make or receive calls in Sky Mobile

I cant make or receive calls

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Re: I cant make or receive calls

Re: I cant make or receive calls

Re: I cant make or receive calls