topic Re: Didn't order in Sky Mobile

Didn't order

Cf430 — Tue, 04 Aug 2026 13:20:39 GMT

I didn't order promotion iPad pro but yet it on my bill I don't have the iPad how do I get a hold of sky to talk to them

Re: Didn't order

PandJ2020 — Tue, 04 Aug 2026 13:33:22 GMT

@Cf430 wrote:
I didn't order promotion iPad pro

There isn't such a thing...

Did someone call you? If so, what happened?

Re: Didn't order

twilight+princess — Wed, 05 Aug 2026 12:00:02 GMT

@Cf430 did you receive a call offering a reduction - usually 40% - off your bills? If yes then did you give them your account details? It sounds like you received a scam call & were offered a discount plus a 'free gift'.

Re: Didn't order

caesarome — Wed, 05 Aug 2026 12:03:11 GMT

@Cf430

Have a read of this as count options can be found at the bottom of the page:

https://www.sky.com/help/articles/account-takeover