topic Re: Google pixel 8 pro hardware fault in Sky Mobile

Google pixel 8 pro hardware fault

Aclifton — Wed, 05 Aug 2026 09:39:40 GMT

My phone wont connect to wifi or Bluetooth, sky aren't going to fix it or google, legal consumer right state that in scotland I have 5 years that the device can be repaired due to a known hardware fault. How do I get sky to repair this phone?

Re: Google pixel 8 pro hardware fault

PandJ2020 — Wed, 05 Aug 2026 10:00:02 GMT

I'm assuming it's out of warranty?

AIUI it's the same CRA 2015 as per England.

The 5 years is the limitation period to bring a claim in Scotland (6 years in England). It does not give an automatic right to repair.

So, after 6 months, you would have to show the fault was present at the time of purchase which is notoriously difficult to do.

Re: Google pixel 8 pro hardware fault

PandJ2020 — Wed, 05 Aug 2026 10:26:03 GMT

...although a bit of Googling suggests you might not be alone. (But there doesn't appear to be any public acknowledgement from Google of a known fault).

Interestingly, the problem seems to have been triggered by a software update but possibly remains in later versions. Issues could be heat related where certain chips are disabled with moderate heat - reports of people putting them in freezers to get them to work!

Have a Google yourself - most of the advice seems to be to contact Google themselves about it. However, your legal route would be via the retailer.

But if you cannot convince Sky to repair/replace then your legal options always remain.

Re: Google pixel 8 pro hardware fault

Aclifton — Wed, 05 Aug 2026 10:52:54 GMT

I think it will be out off warranty as the phone is jsut 2 years old now. I have googled all the repairs to do myself and nothing has worked. Going through so much data and costing a fortune!

Re: Google pixel 8 pro hardware fault

PandJ2020 — Wed, 05 Aug 2026 11:19:52 GMT

@Aclifton wrote:
I think it will be out off warranty as the phone is jsut 2 years old now.

The warranty is 2 years.

Check here: https://support.google.com/pixelphone/answer/9218411?hl=en-AU

Re: Google pixel 8 pro hardware fault

caesarome — Wed, 05 Aug 2026 12:00:48 GMT

@Aclifton

So when you try to connect it to your WiFi network what happens so if you see an error what does it say ?

Re: Google pixel 8 pro hardware fault

TimmyBGood — Wed, 05 Aug 2026 12:28:06 GMT

@Aclifton wrote:
I have 5 years that the device can be repaired due to a known hardware fault.

I suspect that's 'known' as in publicly acknowledged by the manufacturer or supplier, which as noted above is almost never the case unless they've lost or settled a class action.