topic Re: Credit score in Sky Mobile

Credit score

Ollz247 — Tue, 04 Aug 2026 21:12:59 GMT

Evening. I was looking at a phone contract for monthly costs and sky ran a hard search on my account which has significantly lowered my credit score

Can this be amended please as I never agreed to this.

Thank you

Re: Credit score

PandJ2020 — Tue, 04 Aug 2026 21:18:21 GMT

AIUI you have to raise a dispute with the CRA.

It seems you progressed enough through the process to trigger one. Sky might push back.

Re: Credit score

caesarome — Tue, 04 Aug 2026 21:18:56 GMT

@Ollz247

You are talking to customers only here so as per this:

https://www.sky.com/help/articles/your-credit-file

We work very hard to make sure the information passed to Equifax and Experian is accurate. If you think there’s a mistake or something’s wrong, contact us straight away.