topic Re: Phone not taking sim in Sky Mobile

Phone not taking sim

Nb83 — Mon, 03 Aug 2026 20:22:55 GMT

Purchased a handset back in may, already had a sim card, thought all sky phones were unlocked now but it wont accept the sim. Its impossible to get hold of anyone on the phone to talk about this and there is no help online

Re: Phone not taking sim

PandJ2020 — Mon, 03 Aug 2026 20:36:59 GMT

Phones supplied by Sky are unlocked. What does 'won't accept' mean?

Re: Phone not taking sim

63johnw — Mon, 03 Aug 2026 20:37:24 GMT

Hi @Nb83 all phones supplied by sky are unlocked. What do you mean by the phone won't accept it ?

Re: Phone not taking sim

Nb83 — Mon, 03 Aug 2026 20:42:43 GMT

Thanks for replying

Yes thought they were all unlocked. I've tried putting a sim in there from old phone which is an ee sim only contract but the phone wont work with it in

Re: Phone not taking sim

caesarome — Mon, 03 Aug 2026 21:02:49 GMT

@Nb83

What network sim card are you trying to use in the phone ?

What phone do you have ?

Has it previously had a Sky sim in it ?

Re: Phone not taking sim

Nb83 — Mon, 03 Aug 2026 21:24:51 GMT

Its a sim from EE

Phone is a Samsung A37 and hasn't had a sim in before, i just purchased handset only

Re: Phone not taking sim

caesarome — Mon, 03 Aug 2026 21:37:27 GMT

And when you put the EE sim in it what actually happens, so if you see a message word for word what does it say ?