topic Re: Mobile Phone Condition Checker in Sky Mobile

Mobile Phone Condition Checker

Craig+Buckwald — Mon, 03 Aug 2026 19:26:00 GMT

I have tried to access the sky condition checker to send back an Iphone on a swap and it will not open the camera to allow me to take photos of the device im returning. Any help would be appreciated

Re: Mobile Phone Condition Checker

63johnw — Mon, 03 Aug 2026 20:12:56 GMT

Hi @Craig+Buckwald

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mobile Phone Condition Checker

LJB-C — Tue, 04 Aug 2026 07:42:46 GMT

Good morning 👋Thanks for escalating this @63johnw. We’ve sent @Craig+Buckwald an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Mobile Phone Condition Checker

Oksarpong — Mon, 21 Sep 2026 10:25:21 GMT

Hi,

I can't seem to

thanks

Re: Mobile Phone Condition Checker

ExasperatedUser — Mon, 21 Sep 2026 12:15:41 GMT

Exactly the same issue - keeps saying the postcode or SW codes are incorrect even though they're not. I've given up trying to use the condition checker and instead taken photos of the phone next to the tracking label, as a record of the condition of the phone before sending.

Phone Checker

SkyAbove — Mon, 21 Sep 2026 20:59:28 GMT

As if ordering the phone wasn't a complete faff (over an hour to the overseas call centre), now the condition checker won't work. Has anyone else given up and just sent the damn thing back in the pre paid packaging?

Re: Mobile Phone Condition Checker

SkyAbove — Mon, 21 Sep 2026 20:59:56 GMT

Same here! So many glitch's with Sky.