topic Re: 5G won’t work in Sky Mobile

5G won’t work

Antb79 — Sun, 02 Aug 2026 00:23:24 GMT

Hi have iPhone 17pro with ESIM ans 5 G won't work!

gone through ALL the settings and still won't work. It's activated but won't connect.

Re: 5G won’t work

63johnw — Sun, 02 Aug 2026 04:56:05 GMT

Hi @Antb79 have you activated the 5 G add on from this page ?

https://www.sky.com/help/articles/sky-mobile-5g

Re: 5G won’t work

Antb79 — Sun, 02 Aug 2026 08:54:19 GMT

Hi yes done all that. As far as I can tell it should be all on.
turned it on about 2 months ago and it's never worked!

have coverage in my area, I've checked all the settings, reinstalled the network settings from sky but nothing

Re: 5G won’t work

caesarome — Sun, 02 Aug 2026 09:06:52 GMT

Out of interest, does 4G work ?

Re: 5G won’t work

Antb79 — Sun, 02 Aug 2026 10:18:47 GMT

Hiya yep 4G is all good, good signal. Everything seems all good just can't get any 5G

Re: 5G won’t work

63johnw — Sun, 02 Aug 2026 10:21:35 GMT

Sorry but just checking @Antb79 you have tried settings, mobile service, mobile data options, voice and data set to 5G auto ?

Re: 5G won’t work

Antb79 — Sun, 02 Aug 2026 10:44:26 GMT

Hi yes gone through all the settings.
reinstalled all the network settings from sky just to make sure there was nothing off in there. Next step is to call sky.

Re: 5G won’t work

63johnw — Sun, 02 Aug 2026 10:51:09 GMT

Do you have an Apple Store near you @Antb79 probably get more help there ?

Re: 5G won’t work

twilight+princess — Sun, 02 Aug 2026 11:17:17 GMT

Are you in a 5G area which is covered/supplied by 02?

Re: 5G won’t work

Antb79 — Sun, 02 Aug 2026 11:34:28 GMT

Hi guys, Apple Store good shout, going by one today, I'll get them to take a look.
yea have full coverage in my area. Used to be on 02 before sky.

Re: 5G won’t work

Antb79 — Sun, 02 Aug 2026 13:55:39 GMT

Hi update been in to sky and my account is in an "invalid state". Had total to HQ to get sorted on the network which will take up to 3 days.
so thanks for your help all, much appreciated.