topic Re: Using mobile phone in Australia in Sky Mobile

Using mobile phone in Australia

Clairepant — Sun, 02 Aug 2026 09:41:52 GMT

Has anyone had trouble? I can't get my phone to work at all in Australia. I've increased the spend cap twice and still no luck.

Re: Using mobile phone in Australia

Daniel0210 — Sun, 02 Aug 2026 09:48:13 GMT

@Clairepant

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Additionally could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Re: Using mobile phone in Australia

Clairepant — Sun, 02 Aug 2026 10:14:01 GMT

Thank you. I've tried the trouble shooting to no luck, and I haven't used any data since coming here. I guess it's a way for me to save money 😂 will use WiFi when I can.