topic Re: Sky mobile roaming not working when abroad in Sky Mobile

Sky mobile roaming not working when abroad

Bianca589 — Sat, 01 Aug 2026 15:31:19 GMT

I am currently on holiday in Egypt and am a diamond vip customer. As part of a recent offer I should be able to use my device as I do in the UK however it will not connect at all. I have reset my network settings and tried to turn off automatic selection for network but nothing works. I have 3 devices with me and only 1 connects. I am with another family who have 4 devices and also only 1 connects.

Tried to message sky but was told I need to do a factory reset. Surely this is not the solution? We are all android apart from 1 device which is an iPhone. I asked for my request to be transferred to second line support but was refused. I have used chatgpt and done all of their suggested fixes but nothing works. There must be something that can be done.

Re: Sky mobile roaming not working when abroad

PandJ2020 — Sat, 01 Aug 2026 15:43:37 GMT

As some devices are working it would seem to indicate client configuration issues rather than a network problem. (A factory reset wouldn't be a good idea)

Check SIM application is set to 'roaming'.

Re: Sky mobile roaming not working when abroad

caesarome — Sat, 01 Aug 2026 15:50:36 GMT

@Bianca589

If you have an Android phone give this a try:

Find the 'Sky Menu' app.

- Select 'Roaming'

- Ensure both 'Automatic' and 'Sky Settings' have '>' in front of them.

Re: Sky mobile roaming not working when abroad

Bianca589 — Sun, 02 Aug 2026 07:15:33 GMT

Thanks for responding. They both are set that way already 😭

Re: Sky mobile roaming not working when abroad

caesarome — Sun, 02 Aug 2026 08:36:52 GMT

@Bianca589

All we can do is to point this out to you:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

Also trying turning airplane mode on, wait a minute and turn it off again.

Re: Sky mobile roaming not working when abroad

Bianca589 — Sun, 02 Aug 2026 14:08:12 GMT

Thanks for responding. The settings are set to roaming

Re: Sky mobile roaming not working when abroad

Bianca589 — Sun, 02 Aug 2026 14:09:02 GMT

Thanks for responding. I have tried these things already and its still not working.