topic Re: Urgent help please…….. in Sky Mobile

Urgent help please……..

Ojymmas — Fri, 31 Jul 2026 14:09:28 GMT

I am locked out because the two-step verification text is not arriving, and I don't have my recovery code."

Re: Urgent help please……..

GD1 — Fri, 31 Jul 2026 14:14:51 GMT

@Ojymmas Can you advise what you're locked out of please?

Re: Urgent help please……..

Ojymmas — Fri, 31 Jul 2026 14:19:11 GMT

My sky account. It's got two factor authentication on it and sending a text to a number that is not active and no one at sky seems to be able to give me a new recovery code or turn off the two factor for me

Re: Urgent help please……..

Ojymmas — Fri, 31 Jul 2026 15:51:39 GMT

I need to Request that customer service manually resend the eSIM setup information or clear the profile error so you can install the line. Can anyone please help I am desperate