topic Re: Sim problems in Sky Mobile

Sim problems

Stacey156 — Thu, 30 Jul 2026 10:36:27 GMT

I have an esim, but it stopped working 6 days ago, meaning I can't use it for calls & texts. I can only use WiFi on it, wifi calling doesn't work. I spoke to sky on live chat 4 days ago, who told me to call to speak to an advisor as I couldn't receive an activation code via text. So I called sky from my husbands phone the next day, who said they couldnt do it & would have to escalate it & I would receive an email. I still hadnt received the email by yesterday, so I called again from my husbands phone again. They said theyd have to send a replacement manual sim. I received the sim this morning, but can't activate it because I can't receive an activation code via text message. I can't call sky because my husband is working all day

Re: Sim problems

63johnw — Thu, 30 Jul 2026 10:58:17 GMT

Hi @Stacey156 what phone do you have ?

Re: Sim problems

Stacey156 — Thu, 30 Jul 2026 11:10:29 GMT

Hi, samsung s26

Re: Sim problems

63johnw — Thu, 30 Jul 2026 12:05:01 GMT

Hi @Stacey156 try this suggestion from @mcksco

On Android, find the 'Sky Menu' app.

- Select 'Roaming'

- Ensure both 'Automatic' and 'Sky Settings' have '>' in front of them.

Re: Sim problems

Stacey156 — Thu, 30 Jul 2026 12:22:37 GMT

Thank you, I tried that before first contacting sky but it didn't work, I also tried changing the access point name, that also didn't work4