topic Re: Devices in Sky Mobile

Devices

Nobby343 — Wed, 29 Jul 2026 08:06:52 GMT

I have 4 active devices which I am

paying for. Up until October 2025, I had 5 active devices.

My account still shows 5 devices, albeit the 5th device shows no payments due.

However, when I tried to get a new 5th device it via the app, it wouldn't let me as it states I have the maximum amount of devices.

How do I get the 5th paid up device to be removed from my account so that I can go ahead and start a new agreement with a new device.

Many thanks

Re: Devices

Daniel0210 — Wed, 29 Jul 2026 08:15:32 GMT

@Nobby343

They only drop off your account (eventually) if returned to Sky. If it's stopping you adding a new device call Sky so an agent can place the order for you.

Re: Devices

Nobby343 — Wed, 29 Jul 2026 11:30:48 GMT

Thanks Dan.

I'll give them a bell.

Not a very good system really, but never mind. 🤷‍♂️