topic Re: I pay my sim bill in Sky Mobile

I pay my sim bill

Cwells — Tue, 28 Jul 2026 18:49:09 GMT

Pay my sim bill but it say payment was send back but when I look at my bank account there was nothing so what do I do

Re: I pay my sim bill

caesarome — Tue, 28 Jul 2026 18:51:42 GMT

If Sky tried to take the payment and it failed and if this was via a direct debit then they should try again 10 days later so you do not need to do anything like make the payment yourself as it should usually go through if the funds are available.

Re: I pay my sim bill

Cwells — Tue, 28 Jul 2026 19:26:50 GMT

I done the payment a day before it was meant to go out

Re: I pay my sim bill

caesarome — Tue, 28 Jul 2026 20:39:35 GMT

@Cwells

Has Sky now taken the payment automatically from you ?

Re: I pay my sim bill

Cwells — Tue, 28 Jul 2026 20:46:46 GMT

sky never send me my money back

But this is what I see on my bill statement

Total bill statement

£113.90

2 payments received

-£227.80

Manual payment made on 16 July-£113.90

Credit/debit card payment made on 19 July-£113.90

1 payment failed

£113.90

Payment sent back on 26 July£113.90

Balance

£0.00

Re: I pay my sim bill

caesarome — Tue, 28 Jul 2026 20:59:13 GMT

@Cwells

So you are saying the credit/debit card payment that failed has not been refunded ?

Re: I pay my sim bill

Cwells — Tue, 28 Jul 2026 21:03:19 GMT

Yes nothing was paid back

Re: I pay my sim bill

caesarome — Tue, 28 Jul 2026 21:16:44 GMT

You might need to give it a few more days seeing as the refund was issued on a Sunday.

Re: I pay my sim bill

Cwells — Tue, 28 Jul 2026 21:23:08 GMT

Ok then I will wait and see thanks everyone so far helping