topic Re: Intermittent call connection in Sky Mobile

Intermittent call connection

KatieBlue — Mon, 27 Jul 2026 20:46:01 GMT

For a couple of weeks now I've had issues when making calls, often the phone tells me it is connected but there is no sound, other times worryingly, I get an automated message to say I have dialled an incorrect number, even though it is one of my common saved contacts.
it is getting worse, as now most of my calls take four or five attempts before I'm finally properly connected and we can hear each other.

people have been trying to ring me and tell me later they are getting an unobtainable dial tone or a message their end to say my phone isn't available.

often when I do get through my call is disconnected midway, and then I have to try again a few times before we can reconnect

I have a new iPhone 16, with an eSIM. I'm not sure if this is a problem or it is a global network issue

Re: Intermittent call connection

LJB-C — Tue, 28 Jul 2026 08:57:48 GMT

Hello @KatieBlue, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Intermittent call connection

Sam440 — Tue, 28 Jul 2026 10:52:54 GMT

my mobile has been the exact same for a couple of weeks. Can't hear anybody talking, and the last few days number not obtainable etc. I pay a fortune for this phone and it's not good enough! Is it issues with the iPhone 16?? Funny how we are having the exact same issues for the same time .......

Re: Intermittent call connection

arcadeavenger — Tue, 28 Jul 2026 11:00:12 GMT

Hi @Sam440, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.