topic Re: Poor signal all the time in Sky Mobile

Poor signal all the time

TheWaterman — Sun, 26 Jul 2026 11:00:33 GMT

I was EE for years and never had problems now I'm with SKY to save a few Pennies and what a bad decision that was.

soon as I'm in an area with more than a few people I have no signal, at a football stadium forget it! (Everyone around me is able to use there phones)!!!!

what's annoying the most is I have say 3/4 bars of signal and still nothing loads.

I do toggle aeroplane mode which helps for 5 seconds then back to nothing.

I will be leaving SKY at the earliest opportunity!

Re: Poor signal all the time

LJB-C — Mon, 27 Jul 2026 09:04:20 GMT

Hello @TheWaterman, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Poor signal all the time

Applescan — Mon, 27 Jul 2026 10:58:35 GMT

Same issue where I am, my signal is terrible leading to dropped calls, delays with messages and it's been like that for ages. SKY just keep saying a mast is out of action and their engineers are on it. My sons are with Vodafone and they have no issues with signal? It needs to be sorted.

Re: Poor signal all the time

twilight+princess — Mon, 27 Jul 2026 11:08:16 GMT

It's the same reason I left Sky for Smarty - no 5G signal at all in a 5G area & indoors 4G was non existent - I was lucky to get 4G outside in Towns & Cities.
With Smarty I get 5G in the same areas where I had 0 4G signal & Smarty is cheaper with more data.

Re: Poor signal all the time

LJB-C — Mon, 27 Jul 2026 12:25:37 GMT

Hello @Applescan, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141