topic Re: No Signal for 8 days now in Sky Mobile

No Signal for 8 days now

Liamjamie1 — Sat, 25 Jul 2026 07:29:48 GMT

I've had no signal at all for 8 days now so I am unable to make/receive any phone calls or text messages. I have tried numerous times to chat on Facebook messenger to Sky staff but all I get told is that the mast near me isn't working as it should and engineers are working on it. I NEED access to calls and text messages URGENTLY. I am unwell and can't even phone my GP Surgery. Sky, you haven't stuck to the terms of my contract which states you will supply me with unlimited calls and text messages. That is what I am paying for but not receiving these services so I am within my rights to cancel my mobile phone contract with Sky, return my phone and cancel my direct debit payments to you. Please tell me where I return this phone to.

Re: No Signal for 8 days now

PandJ2020 — Sat, 25 Jul 2026 07:44:04 GMT

Whilst Sky may let you terminate the dataplan (minimum term is 12 months) the same does not apply to the handset/credit agreement (unless you are within the cooling off period).

Bear in mind other providers may well be impacted by the same mast issue.

Re: No Signal for 8 days now

daveNOS — Sat, 25 Jul 2026 07:53:03 GMT

@Liamjamie1 wrote:
I've had no signal at all for 8 days now so I am unable to make/receive any phone calls or text messages. I have tried numerous times to chat on Facebook messenger to Sky staff but all I get told is that the mast near me isn't working as it should and engineers are working on it. I NEED access to calls and text messages URGENTLY. I am unwell and can't even phone my GP Surgery. Sky, you haven't stuck to the terms of my contract which states you will supply me with unlimited calls and text messages. That is what I am paying for but not receiving these services so I am within my rights to cancel my mobile phone contract with Sky, return my phone and cancel my direct debit payments to you. Please tell me where I return this phone to.

@Liamjamie1 I have quoted your post and highlighted one part in bold, that part is entirely incorrect, loss of service is not a breach of contract or grounds to just cancel, no provider offers a 100% uninterrupted service as it is impossible to do. You may be offered a goodwill gesture once the mast fault is rectified(you will have to call and ask), but don't just cancel your direct debit as that will lead to further issues.

Re: No Signal for 8 days now

PandJ2020 — Sat, 25 Jul 2026 08:08:51 GMT

@daveNOS wrote:
@Liamjamie1 wrote:
I've had no signal at all for 8 days now so I am unable to make/receive any phone calls or text messages. I have tried numerous times to chat on Facebook messenger to Sky staff but all I get told is that the mast near me isn't working as it should and engineers are working on it. I NEED access to calls and text messages URGENTLY. I am unwell and can't even phone my GP Surgery. Sky, you haven't stuck to the terms of my contract which states you will supply me with unlimited calls and text messages. That is what I am paying for but not receiving these services so I am within my rights to cancel my mobile phone contract with Sky, return my phone and cancel my direct debit payments to you. Please tell me where I return this phone to.
@Liamjamie1 I have quoted your post and highlighted one part in bold, that part is entirely incorrect, loss of service is not a breach of contract or grounds to just cancel, no provider offers a 100% uninterrupted service as it is impossible to do. You may be offered a goodwill gesture once the mast fault is rectified(you will have to call and ask), but don't just cancel your direct debit as that will lead to further issues.

Quite. See the contract Here particularly 3.19 - which is why I said 'may' release you without ETC (the 'reasonable time' element).

If you have broadband at home then you should be able to enable WiFi calling?

Re: No Signal for 8 days now

Liamjamie1 — Sat, 25 Jul 2026 08:22:09 GMT

I am unable to call Sky. I don't have any signal to make/receive phone calls or text messages. Online help is useless.

Re: No Signal for 8 days now

Liamjamie1 — Sat, 25 Jul 2026 08:28:13 GMT

See section 8.7 of the contract you attached

Re: No Signal for 8 days now

Liamjamie1 — Sat, 25 Jul 2026 08:32:29 GMT

I don't know of anyone local to me who is experiencing the same problem. See section 8.7 of the contract someone else posted below.

Re: No Signal for 8 days now

PandJ2020 — Sat, 25 Jul 2026 09:14:58 GMT

@Liamjamie1 wrote:
See section 8.7 of the contract you attached

Not sure of the relevance.

It simply states you can cancel (the dataplan) giving 31 days notice (as long not in minimum term) or if you are in a minimum term then you will incur early termination charges (ETC).

Re: No Signal for 8 days now

PandJ2020 — Sat, 25 Jul 2026 09:16:26 GMT

@Liamjamie1 wrote:
I don't know of anyone local to me who is experiencing the same problem.

Check your roaming settings, particularly the SIM application. Others have reported this causing issues.

As I said earlier, turn on WiFi calling (if supported).

Otherwise, you'll have to contact Sky by some means to see if they'll release you from the dataplan without ETC.

Re: No Signal for 8 days now

Liamjamie1 — Sat, 25 Jul 2026 10:05:33 GMT

I have WiFi calling however that doesn't enable me to make/receive phone calls unless using certain apps. It wouldn't enable me to call my GP Surgery ect. I have contacted Sky numerous times and I've been told the mast is down in my area and engineers are working on it.

Re: No Signal for 8 days now

PandJ2020 — Sat, 25 Jul 2026 10:38:38 GMT

@Liamjamie1 wrote:
I have WiFi calling however that doesn't enable me to make/receive phone calls unless using certain apps.

No. WiFi calling allows you to make regular calls using the phone app.

https://www.sky.com/help/articles/wi-fi-calling

Re: No Signal for 8 days now

Liamjamie1 — Sat, 25 Jul 2026 13:02:28 GMT

I already have WiFi calling enabled but it's not working.

Re: No Signal for 8 days now

xenon81 — Sat, 25 Jul 2026 14:52:00 GMT

@Liamjamie1 wrote:
I have WiFi calling however that doesn't enable me to make/receive phone calls unless using certain apps. It wouldn't enable me to call my GP Surgery ect.

You're confusing WiFi calling with apps like WhatsApp. WiFi calling allows you to use your phone exactly as normal, you can call any number just like as if you had phone signal. It is not the same as WhatsApp or Facebook messenger etc which are limited to people who use those apps.

What phone have you got?

Sky mobile uses O2. Do you know anyone on O2, Tesco or GiffGaff in the same area and are they affected by this problem (they will be if it's genuinely a mast problem). That will just confirm it's definitely a mast fault and not something specific to your phone - the WiFi calling not working either makes me wonder if it's really a phone problem.

Re: No Signal for 8 days now

Liamjamie1 — Sat, 25 Jul 2026 15:04:36 GMT

As stated above, I have WiFi calls enabled but I am still unable to make/receive calls or text messages. I don't know of anyone else experiencing this problem.

Re: No Signal for 8 days now

Liamjamie1 — Sat, 25 Jul 2026 15:05:19 GMT

I have a Samsung Galaxy Z Fold 7

Re: No Signal for 8 days now

xenon81 — Sun, 26 Jul 2026 08:24:55 GMT

That phone supports WiFi calling so it should be fine, even with no network signal.

The fact WiFi calling isn't working and you don't know anyone else on O2 based networks with the problem suggests a fault with the SIM or the phone itself.

Re: No Signal for 8 days now

mcksco — Sun, 26 Jul 2026 20:00:33 GMT

I had a similar issue last week for about 6 days until I worked out a fix. May not fix your issue but worth a try...

https://helpforum.sky.com/t5/Sky-Mobile/Emergency-calls-only/m-p/5324216/highlight/true#M297838

Re: No Signal for 8 days now

Liamjamie1 — Mon, 27 Jul 2026 07:15:41 GMT

I've managed to sort the issue by removing my eSIM then reinstalling it. It worked immediately and my phone is back to normal again (thank God). It's awful that the Sky helpdesk didn't give me this advice. All they kept telling me was that the mast in my area was down and engineers was working on it. It doesn't take engineers 8 days to fix a problem so I knew there was obviously something else wrong with my phone.