topic Re: Insurance claim in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Insurance-claim/m-p/5327287#M298187 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4738631">@Betty040</a>&nbsp;</P> <P>Have you contacted Sky and reported the theft to them?&nbsp;<BR /><BR /></P> <P><SPAN>As per Skys website ~</SPAN></P> <P><SPAN>"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to look for that, not proof of usage as in the bills."</SPAN></P> <P>&nbsp;</P> <P><SPAN>So look for your credit agreement which will be in your message centre:</SPAN></P> <P><A href="https://www.sky.com/mymessages" target="_blank">https://www.sky.com/mymessages</A>&nbsp;</P> <P>&nbsp;</P> <P>It may also be a good idea to register any loss/theft on the Immobilise website <A href="https://www.immobilise.com" target="_blank">https://www.immobilise.com</A>&nbsp;</P> Sat, 25 Jul 2026 03:20:44 GMT Daniel0210 2026-07-25T03:20:44Z Insurance claim https://helpforum.sky.com/t5/Sky-Mobile/Insurance-claim/m-p/5327275#M298186 <P>Phone was stolen and I need proof of purchase, usage and barring of the phone.</P> Sat, 25 Jul 2026 00:40:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Insurance-claim/m-p/5327275#M298186 Betty040 2026-07-25T00:40:59Z Re: Insurance claim https://helpforum.sky.com/t5/Sky-Mobile/Insurance-claim/m-p/5327287#M298187 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4738631">@Betty040</a>&nbsp;</P> <P>Have you contacted Sky and reported the theft to them?&nbsp;<BR /><BR /></P> <P><SPAN>As per Skys website ~</SPAN></P> <P><SPAN>"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to look for that, not proof of usage as in the bills."</SPAN></P> <P>&nbsp;</P> <P><SPAN>So look for your credit agreement which will be in your message centre:</SPAN></P> <P><A href="https://www.sky.com/mymessages" target="_blank">https://www.sky.com/mymessages</A>&nbsp;</P> <P>&nbsp;</P> <P>It may also be a good idea to register any loss/theft on the Immobilise website <A href="https://www.immobilise.com" target="_blank">https://www.immobilise.com</A>&nbsp;</P> Sat, 25 Jul 2026 03:20:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Insurance-claim/m-p/5327287#M298187 Daniel0210 2026-07-25T03:20:44Z