topic Re: No activation code from bank in Sky Mobile

No activation code from bank

KevinPT — Fri, 24 Jul 2026 14:15:01 GMT

I am not receiving bank account activation code, I believe it's a short number 5 digits. This is from natwest. I checked local settings, reset network settings, turned phone off and on, turned off parental controls, checked spam and bin. I also texted from another mobile..it worked. tried my phone in single sim mode., the activation codes are missing. Does sky block anything that is not a phone number?

So sky sim is receiving messages ok just not bank activation code.

This is a samsung a52 5g phone android 14.

Re: No activation code from bank

63johnw — Fri, 24 Jul 2026 14:20:11 GMT

Hi @KevinPT all you can do is call sky on 150 and report it so they can look into it for you.

Re: No activation code from bank

KevinPT — Fri, 24 Jul 2026 16:02:47 GMT

As suggested I spoke, via chat, to sky. It was useful once you get to a real person. First sky do not block such verification codes. I was also asked to send HELP to 80226 to test short code operation. My phone failed the test. I looked deeper into messaging and under your profile. Under spam and blocked numbers, click on three dots and you find blocked numbers. One of them was Natwest. Problem solved , click next to it and unblock..I must have blocked the number at some point.

Thanks for responding.